Shipping and return policies for The Wolf Garden

Return Policy

Withdrawal By You From The Contract (CDs and Merch)

1. You may withdraw your order for goods at any time up to the end of the seventh working day after you make your order even if you have then already received the goods. You do not need to give The Wolf Garden (hereafter TWG) any reason for withdrawing your order nor will you have to pay any penalty.

2. The only circumstances in which you cannot withdraw your order are where you have taken the goods you have ordered (or the ones in relation to which you want to withdraw) out of the sealed package in which they were delivered.

3. To withdraw your order you must notify TWG in writing at the address in the contact section of this website.

4. If you have received the goods before you withdraw your order then, unless you have lost your right to withdraw because you have taken the goods out of their sealed package, you must send them back to the TWG contact address at your own cost and risk. If you withdraw your order but TWG has already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to TWG at the TWG contact address at your own cost and risk as soon as possible.

5. Once you have notified TWG that you are withdrawing your order, any sum debited to TWG, excluding shipping costs if the order has already been dispatched, will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by TWG in the condition they were in when delivered.

Liability. This is as follows:

1. If the goods TWG delivers are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, TWG shall have no liability to you unless you notify TWG contact address of the problem within 10 working days of the delivery of goods in question.

2. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, TWG shall have no liability to you unless you notify TWG in writing at the TWG contact address of the problem within 40 days of the date on which you ordered the goods.

3. If you notify a problem to TWG under this condition and provided that you chose and paid for registered or insured shipping, TWG only obligation will be, at its option:- to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way TWG chooses.

4. TWG will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to TWG under this condition and TWG shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the paragraph above.

5. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit TWG liability to you for any death or personal injury resulting from its negligence.


Force Majeure

TWG shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.


Invalidity

If any part of these conditions is unenforceable (including any provision in which TWG excludes its liability to you) the enforceability of any other part of these conditions will not be affected.


Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.


Entire Agreement

These terms and conditions, together with the current TWG details and TWG contact details, set out the whole of our agreement relating to the supply of the goods to you by TWG. These terms and conditions cannot be varied except in writing signed by a director of TWG. In particular nothing said by any sales person on behalf of TWG should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by TWG. TWG shall have no liability for any such representation being untrue or misleading.